By completing the registration process, you agree that you have read, understood and agree to all of the policies detailed below. You further agree that you will complete and sign the waiver that is sent to you after registration and return the signed copy back to us at the start of your first class or session.
Registration & Payment
Payment is due in full upon registration online. We accept paypal, credit cards or email transfers (firstname.lastname@example.org). NSF payments are subject to a $25 fee. Please check your calendars carefully as once payment has been received, classes and sessions are non-refundable.
While we understand that life happens we are unable to offer make up classes for missed classes however you will receive the homework for the class you missed. Should you miss 2 consecutive classes without advising us of your absence homework will stop being sent and your spot shall be forfeit and filled by another student.
Our training packages must be used within their individualized time line. Sessions are done once a week. There is a one week emergency reschedule period. Sessions not used within this time limit period are not refundable and will be forfeit.
To maintain a high level of service, we are unable to offer a credit within 48 hours of your session. Cancellations in advance of 48 hours will be credited towards a future session, but no refunds will be offered. In the case of cancellation on the part of Pawsitive Connection Dog Training & Services instructor, clients will be contacted by phone and/or email and the session will be rescheduled. No-shows or late cancellations will not be refunded or credited.
Health & Temperament
Because class set ups involve close contact of the dogs, any dogs who are sick, or recovering from an illness are not permitted to attend classes.
Please let us know if your dog is not spayed or neutered, as we may need to take certain steps to ensure their safety. Female dogs in heat are not permitted to attend classes.
We accept titer tests in lieu of yearly vaccines. Please contact us if you would like to know what a titer test and where to have it done, or if you are choosing not to vaccinate your puppy and are wanting to take classes.
If your dog has a bite history, this must be disclosed at time of registration. Dogs with a bite history are not automatically excluded from classes but we do need to have a conversation around it to make sure we are keeping your dog, you and everyone else safe.
If you have adopted your dog from an organization outside of British Columbia or Canada, please let us know. You will need to provide a negative heartworm test result from your vet in order to attend classes.
We reserve the right to, at our sole discretion, not allow dogs to continue with classes should we deem it necessary for any reason.
For the safety of everyone involved, all dogs must remain on leash at all times, unless otherwise instructed to do so in the classroom. All dogs must remain on leash at all times on the training premises. Please do not allow your dogs to greet each other while on the premises or in the class, unless permission has been granted. Some dogs are not comfortable being approached while on leash and we have dogs with different reactivity levels working with our trainer. Please respect their space.
We share the common area of our training center with other businesses. Please be respectful of them, and do not allow your dog to relieve themselves on common property buildings. For this reason and also for the health of all dogs, please pick up after your dog.
Clients are solely responsible for their dogs' actions and behaviours at all times, both during class and while on the property. By registering for our classes you are agreeing to this and agreeing that you assume full legal, moral and financial responsibility for all actions and behaviours of your dog and agree to assume all risks involved.
Children are welcome in class, as they are a part of the family and play an important role, however children under 12 must be supervised by an adult, who is NOT the primary handler for the dog in class. (Each dog must have a dedicated and focused handler). Children are welcome to be the dedicated handler for the dog, when supervised by an adult. Children are not permitted to approach or touch other dogs in the class without permission. Some dogs are fearful of and uncomfortable around children. Please respect their space.